Award-Winning Services & Support Team

Dedicated teams in the US and EU

We're Committed to Your Success

We’re proud to be the industry-leading LCMS provider, but we know that success goes far beyond technology. That’s why we’ve also made significant investments in our award-winning Services & Support Teams — with team members based in both the US and EU — whose sole focus is driving maximum benefit for our customers. 

Each of our customers is assigned a dedicated Relationship Manager (who is also a platform expert). Relationship Managers meet with each partner weekly to ensure success from implementation throughout the life of the partnership. Additionally, we provide extensive product documentation, knowledge transfer, communities of practice, and development services and support.

Xyleme’s Services & Support Teams are always available to get on the phone and help identify and implement innovative solutions for our customer’s unique challenges.

DEDICATED RELATIONSHIP MANAGER

Each Xyleme customer is assigned a dedicated Relationship Manager (who is also a platform expert) to work closely with them throughout the life of the partnership.

CUSTOMER TRAINING PORTAL

The portal provides quick links to Xyleme information and tools. 

 

ASK THE EXPERT FORUMS

Various sessions providing access to experts on dedicated topics from SCORM, print, web outputs and our content distribution services.

 

OPEN Q&A SESSIONS

Daily open session forum to gain access to our platform experts to gain insight on questions regarding the Xyleme platform.

CORE ROUND-TABLE

Weekly conversational meeting to collaborate with other Xyleme customers to discuss best practices and the most effective use of the Xyleme platform.

PLATFORM SUPPORT

Whether you are having trouble logging in, need a password reset or are experiencing system performance issues, submit a ticket and our support team.

“Xyleme is easy to use and allows us to focus on making the content better.
For me, the savings is perpetual.”
– Ford Finance Learning & Development
FORD MOTOR COMPANY

Xyleme

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