FAQ

FAQs

Click on a question below to see the answer.

Xyleme FAQs

Is Xyleme software installed or hosted?

The software is hosted. All Xyleme modules are offered as SaaS only.

Can I see the software on Xyleme.com?

We host periodic live product demos. Contact us today for a live demo of our product.

Can we buy Studio and Content Delivery Service (CDS) separately?

Yes, the two modules are licensed separately. Studio is used for authoring and publishing learning content. CDS is used for content delivery to one or more systems, is xAPI-enabled and has built-in analytics. Pricing is based on the number of Editors and Learners accessing the system.

What browsers do you support?

Internet Explorer, Chrome, Firefox and Safari. Note: Microsoft has announced they will no longer support Internet Explorer 9 and 10 as of January 12, 2016. Web outputs are also supported on smartphones and tablets: iOS 7/8 running Safari and Android 4.X running Chrome.

Are there other recommended system requirements?

OS: Windows 7/8, Intel-based Mac OS X Yosemite (10.10) CPU: Dual core processor recommended RAM: 4 GB RAM or greater Adobe Reader, Word 2010 or higher, PowerPoint 2010 or higher (for print outputs) Note: Our legacy content editor used for advanced content creation requires Java JRE 7 or JRE 8 (latest supported secure version) and browser plug-in.

How is versioning handled?

Whenever you check in content in Studio or publish content to CDS, version history tracks the changes. At any time, you can roll back to a prior version if necessary.

How is metadata supported?

You can add unlimited metadata to any content object. A metadata vocabulary management capability allows you to define and maintain global metadata vocabularies. This allows users to pick metadata values from a list when creating content and when searching in CDS.

Do you support mobile-ready content?

Yes. Our web publishing templates are HTML5-compliant, built using responsive web design methods so content automatically adapts to the device characteristics. You can tailor these to meet your needs or build your own. CDS includes a native mobile App for iOS and Android that allows users to search, browse and experience content. This activity is tracked and reported.

With which learning management systems have you integrated?

We can integrate with any SCORM 2004 or 1.2 certified LMS and have successfully integrated with Cornerstone OnDemand, SuccessFactors, Saba, SumTotal, NetDimensions, Moodle and Blackboard to name a few. We support two integration methods: traditional package deployment to the LMS or streamlined deployment via our Content Delivery Service.

Is Single Sign-On supported?

Yes, Single Sign-On, using SAML 2.0, can be used for seamless authentication and automatic account provisioning and group assignment.

Does Xyleme have an open API?

Yes, you can build or integrate your own learning apps with Xyleme’s REST-based API, which provides for user, group and content functions plus learning activity tracking.

Is Xyleme Tin-Can Compliant?

Yes, any learning activity related to content served from CDS will be tracked in the Learning Record Store using xAPI. You can also add statements to the LRS for your own learning activities. The xAPI can also be used to export statements to integrate with other business systems.

Studio FAQs

Is Xyleme multi-lingual?

Translations for your content can be managed and output in 24 languages directly in Studio, including Asian and right-to-left languages.

What types of rich media types are supported?

Virtually any type of image, video, audio file, HTML5 or Flash animation can be uploaded to the media library and used in your learning content.

Do you support AICC?

Yes. Xyleme can output AICC AGR 10-compliant packages.

How do you handle language translation?

There is a workflow process that allows you to manage the full cycle for internal or external translation processes. If you use third-party tools or services, you can export content for translation and then import it back into a language-specific folder after update. We provide visibility into the changes between versions in master language, which helps to lower translation costs.

Are you 508C-compliant?

You can create outputs that are 508C-compliant. The application user interface is not fully 508C-compliant.

Is the XLIFF (XML localisation interchange file format) standard supported?

Yes. From Xyleme you can export the master document to XLIFF, get it translated, and reimport it back to create the translated version. You can manage as many translations of the same content as you want.

Can you import MS Office documents into Studio?

Yes, this is a standard feature of the software. The import tool automatically creates topics with the text extracted and images stored in the media repository.

Can you import from Rapid Authoring tools, like Articulate Storyline, into Studio?

Yes, it is recommended that you import pages which offers the most flexibility for the content.

What other formats can be imported into Studio?

Any format that can be output as structured content/XML can typically be converted, but the structure and consistency of the source content will determine how much effort will be required.

Can document imports be done in bulk?

Yes, bulk import for like content is supported.

CDS FAQs

Can we use CDS for content created in tools other than Studio?

Yes, you can publish content directly from Studio to CDS, and upload third-party content including SCORM packages into CDS.

Can CDS be branded for my company?

Yes, you can upload your logo and set the color scheme to match your brand-look for the desktop and mobile portal.

Can we control access to content for users and groups?

Yes, you can permission folders and content for group access.

Can users search inside documents?

Yes, our search returns documents and learning objects that can be further filtered using meta data.

How is video supported in CDS?

Video is delivered in CDS using progressive download, similar to how YouTube delivers videos. Video formats supported include: .ogg, .webm, .mp4, .mp4v, .mpg4, .flv, .mov (not in IE)

How do you ensure content performance to our distributed users?

CDS uses a leading Content Delivery Network (CDN) to serve content to end-users with high availability and high performance.

Is CDS multi-lingual?

CDS Portal is currently only in US English, but supports multi-lingual searching based on the document language. Other user interface languages will be supported in the future.

Support and Services FAQs

What is required to configure the software?

Xyleme includes a comprehensive library of authoring and publishing templates that can be configured to a customer's specific requirements. Themes and style changes for responsive web outputs are made in Studio, as well as course sequencing rules. Print output designs for Word and PowerPoint are made directly in Word and PowerPoint templates.

How long does it take to implement the software?

Xyleme has developed a project framework based on Agile methods and years of successful implementations with organizations from many industries. It is designed to quickly mobilize a team of experts from Xyleme and your organization to identify and deliver learning content and strategy aligned to your business needs. Our Customer Account Manager (CAM) will guide the team through the process to achieve short-term wins and long-term innovation, while offering best practices to increase user adoption and drive continuous improvement.

Is support included?

Yes, this includes regular checkpoints with your account manager plus access to our 24x7 support system and self-help tools including online help, eLearning and weekly live-learning sessions.
“Xyleme helps our staff spend the time where they most need to, which is on teaching the curriculum and making sure that our learners are learning what they need to.”
Monica Pearce
Manager of Conservation Research

Still Have Questions?

Xyleme