This portal is intended for existing Xyleme customers.  It contains “quick links” to Xyleme information and tools.  If you have reached this portal and are a hopeful Xyleme customer, please Contact Us so we can assist you further, as you will not have access to these links.

Links to helpful tools and information:

Platform Status

Service Alerts

Upcoming Platform Release Summary

This page is a summary of changes coming in the next release of the Xyleme platform.

Xyleme Platform Release Summary

Enhancement Request Forum

This is an invitation-only forum for submitting and voting on platform enhancement requests.

Process Overview and FAQsRequest Forum

Studio Editor Release Status

Specific to Studio Editor, this page is where you can see what’s not in Editor yet, and what’s what in the queue for future releases.

Studio Editor Release Status

Platform Roadmap

Xyleme is happy to share our plans with customers and excited for you to see what we are working on.

Three-Month Rolling Platform Roadmap

Supported Environments

Description of the operating systems and browsers supported in each release.  This also contains information on deprecated features.

Xyleme Platform Supported Environments

Confluence

We use Wiki/Confluence as our knowledge base.  It contains project information, user stories, contact information, release notes and schedules, product information, product discussions, you name it!  If you do not have an existing Wiki account, please contact your Relationship Manager and you will be assisted further.

link to Wiki

Frequently Asked Questions

link to FAQs

Training, Education and Answers

We have several options for you to learn and explore all aspects of the Xyleme platform:

  • Classes, Q & A, Ask-The-Experts – We offer a variety of live-virtual sessions each week for overview training, general and detailed technical questions.
  • Feature Friday – Live-virtual sessions where we discuss different aspects of our platform and implementation strategies. These Feature Friday sessions are recorded and available in the Feature Friday Channel on our learning portal.
  • Learning Portal – A searchable resource portal for product training and documentation.

If you do not have an account for the Learning Portal, please submit a JIRA ticket or ask your company admin or our relationship managers to do this for you.

2nd Annual Customer Summit

April 11 and 12, 2019 | Omni Orlando Resort

We had an exciting program covering a range of learning strategies, business processes, content development practices, and technical topics in a variety of formats: presentations, case studies, panel discussions, and breakout groups.

Most importantly, it was an opportunity to talk and learn from one another: customer case studies and ‘huddle’ sessions, plus of course time to socialize. 

Here are presentations from the sessions.

User Community

Our custom Yammer community is where the weekly training schedule is highlighted, customers can ask questions in an open forum, and important information is shared (such as system down alerts).

If you do not have an existing Yammer account, please contact your Relationship Manager and you will be assisted further.

Link To User Community

Core Team Roundtable

This is an opportunity to get together with other Xyleme customs to discuss supporting the Xyleme platform. This is not a presentation but rather a conversation about the opportunities and challenges around implementing and supporting the Xyleme platform at your company.

Register For The Core Team Roundtable

Jira

We use JIRA to ask questions, log issues, request enhancements, and create tasks.  If you do not have an existing JIRA account, please contact your Relationship Manager and you will be assisted further.

Link to Jira