Virtual Roundtable on "Reusability 2.0: At the Intersection of Learning and ECM"

Moderator:	Bryan Chapman, Chief Learning Strategist, Chapman Alliance (Brandon Hall Research Associate)
Date:	July 16, 2008

What is it about?

During this live event, industry guru Bryan Chapman and Xyleme CEO Mark Hellinger discussed with the roundtable participants the challenges of integrating learning and enterprise content management. Listen to the recordings for each Q&A (in MP3) and see the slides used (in PDF) below.

	Q1: “On the Stages of Progression slide, I’m not seeing ECM. Are you thinking of that as Stage 4?”
	Listen to the recorded discussion		Get the slides presented

	Q2: “Bryan, it is a great idea to share learning content and linking it to procedures, however, how do you protect yourself from the risk of too much information being shared?”
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	Q3: “We are at the point where we are starting to put our enterprise content training together. We are building our training modules using an LMS to house and distribute the content. We are currently at Stage 3 in that most of it is just restricted to learning right now, so how do you move from Stage 3 to Stages 4 & 5?”
	Listen to the recorded discussion		Get the slides presented

	Q4: “Can’t you use a Documentum-like tool and restrict access? The tool allows it so some content can be open to all, some to designers, some to learners and facilitators etc.”
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	Q5: “How do Stages 4 & 5 help politically with connecting the training dept to the rest of the enterprise (seat at the table issues)?”
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	Q6: “Bryan, can you please comment on how you think defining an information or content taxonomy fits in your Stages?” (The answer expands into social media content)
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	Q7: “How do you integrate knowledge acquisition while still being able to capture results in an LMS (e.g. RLOs from an LCMS being delivered in a CMS)?"
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	Q8: “Is the trend still towards the storage of information in XML format to facilitate reuse in other manners?”
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	Q9: “Are you seeing any/much use of products that are DITA compliant? Do you think DITA has any impact on the format of training content?”
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	Q10: “XML is more difficult to update by the SME’s. Are you thinking of using MS Office products to update the content and then have a ‘gatekeeper’ group create the XML?"
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	Q11: “If you link a Documentum-like tool with an assessment engine (low cost CMS for example), the two combined can make an inexpensive LCMS solution in an environment that won’t spring for a big buck LCMS, right?”
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	Q12: “Where might we find actual examples of implementation of this process and/or places to do site visits?”
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	Q13: “I haven’t seen content stored in XML. I am seeing content stored in a database and then using XML for transport. XML is a very slow way to store large amounts of content, plus there are security issues.”
	Recorded discussion available soon		Get the slides presented

	Q14: “Do you know if anyone is reusing content from external sources, i.e. forklift vendors, companies focused on doing forklift training?”
	Recorded discussion available soon		Get the slides presented

	Q15: “Have you seen clients use a webhelp system to get to Stage 4 or 5?”
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Speaker bio

Bryan Chapman is Chief Learning Strategist at Chapman Alliance, LLC; a provider of research-centric consulting services that assist organizations to define, operate and optimize their strategic learning initiatives. As a veteran in the industry, he has over 20 years experience and has worked with such organizations as American Express, Shell, Kodak, Sprint, Sharp Electronics, Honda, IBM, Microsoft, Avon, UNICEF, The Food and Drug Administration, U.S. State Department, and many others; to help them optimize learning efficiency through the use of innovative learning techniques and technologies. Bryan was formerly the Director of Research and Strategy for independent research and consulting firm Brandon Hall Research, where he served as the primary author and researcher on high profile projects such as the LMS Knowledgebase, LCMS Comparative Analysis Report, Comparison of Simulation Products and Services, and a comprehensive study of custom content developers in the industry. In addition, Bryan was responsible for structuring Brandon Hall Research’s consulting practice. He continues to provide technology-selection services in partnership with Brandon Hall Research as a registered Associate.

For more information, visit http://www.chapmanalliance.com

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