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In this podcast, Dr. Conrad Gottfredson, head of the Performance Support Lab & Seminar at the Masie Center, discusses the need for an orchestrated set of performance support tools to meet each learner’s moment of need. Dr. Gottfredson defines the five moments of need as:

1. When learning for the first time
2. When learning more
3. When remembering and/or applying what’s been learned
4. When things go wrong
5. When things change

He discusses the requirement for a multi-channel publishing platform to ensure the currency of training information and shares with the audience why he believes performance support can be a bridge to informal learning.

Tags: Conrad Gottfredson, contextual learning, multi-channel publishing, performance support

In this podcast, Elliott Masie, founder of the Masie Center and leader of the Learning Consortium, discusses informal learning, a topic that is generating lots of buzz in the industry today.

Elliott defines informal learning as a more accessible form of learning that is not structured by the organization, but rather originates with the learner and therefore includes less tracking and formality. Elliott shares with the listening audience some innovative projects leading companies are working on in the area of informal learning, some pitfalls companies have encountered along the way, and provides meaningful ways to measure the impact of informal learning. Finally, he gives us his personal views on what organizations can do to best support an informal learning environment.

Tags: collaborative learning, Elliott Masie, informal learning, web 2.0