In this podcast, Dr. Conrad Gottfredson, head of the Performance Support Lab & Seminar at the Masie Center, discusses the need for an orchestrated set of performance support tools to meet each learner’s moment of need. Dr. Gottfredson defines the five moments of need as:
- When learning for the first time
- When learning more
- When remembering and/or applying what’s been learned
- When things go wrong
- When things change
He discusses the requirement for a multi-channel publishing platform to ensure the currency of training information and shares with the audience why he believes performance support can be a bridge to informal learning.