Mar

18

Dr. Allison Rossett on Sidekick & Planner Performance Support Tools

Filed Under Industry Experts 

In this podcast, Dr. Allison Rossett, Professor of Educational Technology at San Diego State University, discusses two kinds of performance support - Planners & Sidekicks – from her new book with Lisa Schafer titled Job Aids and Performance Support: Moving from Knowledge in the Classroom to Knowledge Everywhere.

Planners are in our lives just before or after the challenge. They help us decide if Avian Flu should alter trip plans or to reflect on how we could have improved the presentation offered at the sales meeting. Sidekicks, on the other hand, are at our side during the task. The quick food cook uses the planner as she creates the new food product. The writer pecks away and smiles at how Wikipedia sports a red line under it in this sentence. What new options does performance support open up? And why should you care?

 

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Technorati Tags: Allison Rossett, job aids, performance support, planner, sidekick

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2 Responses to “Dr. Allison Rossett on Sidekick & Planner Performance Support Tools”

  1. Dan Peay on May 7th, 2008 2:14 pm

    A very insightful conversation. The concept of PS “Planner” and “Sidekick” makes a lot of sense to me. As a past trainer/facilitator I have often shared the vision of “help” being immediately available, not realizing that I was envisioning the concept that already exists, called Performance Support. I’ve longed for a solution in using software, like Excel for example, that not only could get me “un-stuck” by hitting the F1 key, but wouldn’t it be great if there were an option to select something like, “I have 5 minutes, teach me more about using a pivot table.” And even better, offer a solution to guide me through the process instead managing another layer of help windows. Thanks for the insight Dr. Rossett!

  2. Allison Rossett on May 8th, 2008 3:41 pm

    Thanks, Dan.

    What you are talking about is exactly where I hope we are going. Alas, it is slow, slow, slow.

    Still, it is what we want, and quite the opposite of inflexible catalogues of lengthy courses that require people to come to the regional center or campus— when it is convenient for us. And then we can worry about transfer.

    Check out our book web site. Might find it useful. Hope so.
    http://www.colletandschafer.com/perfsupp/

    Best,
    Allison

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