Frequently Asked Questions


The software is hosted. All Xyleme modules are offered as SaaS only.

You can register for a live product demo on our homepage or Contact Sales for a live demo.

Yes, the two modules are licensed separately. Studio is used for authoring and publishing learning content. CDS is used for content delivery to one or more systems, is xAPI-enabled and has built-in analytics. Pricing is based on the number of Editors and Learners accessing the system.

Internet Explorer, Chrome, Firefox and Safari. Note: Microsoft has announced they will no longer support Internet Explorer 9 and 10 as of January 12, 2016. Web outputs are also supported on smartphones and tablets: iOS 7/8 running Safari and Android 4.X running Chrome.

OS: Windows 7/8, Intel-based Mac OS X Yosemite (10.10)

CPU: Dual core processor recommended

RAM: 4 GB RAM or greater

Adobe Reader, Word 2010 or higher, PowerPoint 2010 or higher (for print outputs)

Note: Our legacy content editor used for advanced content creation requires Java JRE 7 or JRE 8 (latest supported secure version) and browser plug-in.

Whenever you check in content in Studio or publish content to CDS, version history tracks the changes. At any time, you can roll back to a prior version if necessary.

You can add unlimited metadata to any content object. A metadata vocabulary management capability allows you to define and maintain global metadata vocabularies. This allows users to pick metadata values from a list when creating content and when searching in CDS.


  • Our web publishing templates are HTML5-compliant, built using responsive web design methods so content automatically adapts to the device characteristics. You can tailor these to meet your needs or build your own.
  • CDS includes a native mobile App for iOS and Android that allows users to search, browse and experience content. This activity is tracked and reported.

We can integrate with any SCORM 2004 or 1.2 certified LMS and have successfully integrated with Cornerstone OnDemand, SuccessFactors, Saba, SumTotal, NetDimensions, Moodle and Blackboard to name a few. We support two integration methods: traditional package deployment to the LMS or streamlined deployment via our Content Delivery Service.

Yes, Single Sign-On, using SAML 2.0, can be used for seamless authentication and automatic account provisioning and group assignment.

Yes, you can build or integrate your own learning apps with Xyleme’s REST-based API, which provides for user, group and content functions plus learning activity tracking.

Yes, any learning activity related to content served from CDS will be tracked in the Learning Record Store using xAPI. You can also add statements to the LRS for your own learning activities. The xAPI can also be used to export statements to integrate with other business systems.

Author and Publish with Studio

Translations for your content can be managed and output in 24 languages directly in Studio, including Asian and right-to-left languages.

Virtually any type of image, video, audio file, HTML5 or Flash animation can be uploaded to the media library and used in your learning content.

Yes. Xyleme can output AICC AGR 10-compliant packages.

There is a workflow process that allows you to manage the full cycle for internal or external translation processes. If you use third-party tools or services, you can export content for translation and then import it back into a language-specific folder after update. We provide visibility into the changes between versions in master language, which helps to lower translation costs.

You can create outputs that are 508C-compliant. The application user interface is not fully 508C-compliant.

Yes. From Xyleme you can export the master document to XLIFF, get it translated, and reimport it back to create the translated version. You can manage as many translations of the same content as you want.

Yes, this is a standard feature of the software. The import tool automatically creates topics with the text extracted and images stored in the media repository.

Yes, it is recommended that you import pages which offers the most flexibility for the content.

Any format that can be output as structured content/XML can typically be converted, but the structure and consistency of the source content will determine how much effort will be required.

Yes, Bulk import for like content is supported.

Deliver & Analyze with CDS

Yes, you can publish content directly from Studio to CDS, and upload third-party content including SCORM packages into CDS.

Yes, you can upload your logo and set the color scheme to match your brand-look for the desktop and mobile Portal.

Yes, you can permission folders and content for group access.

Yes, our search returns documents and learning objects that can be further filtered using meta data.

Video is delivered in CDS using progressive download, similar to how YouTube delivers videos.

Video formats supported include: .ogg, .webm, .mp4, .mp4v, .mpg4, .flv, .mov (not in IE)

CDS uses a leading Content Delivery Network (CDN) to serve content to end-users with high availability and high performance.

CDS Portal is currently only in US English, but supports multi-lingual searching based on the document language. Other user interface languages will be supported in the future.

Services and Support

Xyleme includes a comprehensive library of authoring and publishing templates that can be configured to a customer's specific requirements. Themes and style changes for responsive web outputs are made in Studio, as well as course sequencing rules. Print output designs for Word and PowerPoint are made directly in Word and PowerPoint templates.

Xyleme has developed a project framework based on Agile methods and years of successful implementations with organizations from many industries. It is designed to quickly mobilize a team of experts from Xyleme and your organization to identify and deliver learning content and strategy aligned to your business needs. Our Customer Account Manager (CAM) will guide the team through the process to achieve short-term wins and long-term innovation, while offering best practices to increase user adoption and drive continuous improvement.

Yes, this includes regular checkpoints with your account manager plus access to our 24x7 support system and self-help tools including online help, eLearning and weekly live-learning sessions.