Archive for September 15th, 2008
The people who work for your organization know things that are important to the smooth working of your organization. That’s why they’re working there in the first place.
If you’ve found yourself here, you’re probably concerned with getting what they know, what you want them to be able to share with their colleagues, written and stored for easier access throughout the enterprise. Knowledge, as they say, is one of the few commodities that increases when shared.
Of course, you’ve also got to make sure that their time is spent wisely. Some organizations decide that accepting subject matter expert-generated training content in a Microsoft Word document is therefore the easiest thing to do. While the learning curve seems attractively low, there are hidden costs to the easy road.
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