Xyleme Learning Blog

Janet Clarey found a Wall Street Journal article lamenting the informal communication style of many young job seekers and what it means for business communication. As Clarey wrote in response:

… I think the communication disconnect is significant for educators. How can we support a ‘recruit/retain/train’ strategy targeted at younger workers if the organization bans their preferred methods of communication?

I suspect businesses probably have enough “proper” letter writers on staff (you remember the baby boomers don’t you?) so perhaps hiring people who communicate differently will appeal to a new (or evolving) group of customers. …

Communication, as many people who are happy to help your self-help along will tell you, is about what people hear more than about what you say. And what people hear from business communication is changing, as it has been, as it will continue to do.
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