Archive for July 9th, 2008
Wed, Jul 9th, 2008
Your choices in social and CRM technology are important, as Jay Deragon notes, because customers’ expectations are increasingly set by the social media paradigm. How will you make them?
There’s a definite ‘feel’ that social media and web 2.0 relations tend to have, so it’s important that the implementation team have people on board who understand the communication culture that customers are increasingly insisting on.
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