Xyleme Learning Blog

We were recently able to talk with both Elliott Masie and Dr. Conrad Gottfredson about informal learning, multichannel publishing and performance support for the Xyleme podcast series.

Challenge and Need

Gottfredson said that it was the job of learning professionals to support learners throughout their journey, and has identified five key moments of need where they require support. He started by listing the two traditional points of need; when learning new information and when building on past learning. He then added three additional stages where learners often need on-demand information and assistance; applying and remembering what they’ve learned, troubleshooting and resolving problems, and when facing change.

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