Careers

Xyleme, Inc. is a leading LCMS (Learning Content Management System) software company headquartered in Boulder, CO with sales & service operations in the U.S. and Europe. Xyleme's philosophy is to hire the best contributors possible, foster a team environment where responsibilities are owned but collaboration is essential, and make sure that everybody shares in our overall goal of building the next generation of learning content management technologies.

We have a multicultural staff and are interested in team players with exceptional track records who thrive in fast-paced, dynamic environments. We are currently expanding our technical support capabilities in Europe to meet the requirements of both our existing learning content management system customers and expanding sales opportunities.

Position:Technical Support

Job Description	Xyleme, Inc. is seeking a technical support person with experience supporting both software applications and server infrastructure running Linux. The successful candidate will provide first class tier 1 and 2 technical support, application administration, and Linux server administration with a focus on quality of service and delighting customers. Responsibilities The successful candidate will be responsible for: Performing incident and root cause analysis of customer-reported issues with Xyleme software Assisting Xyleme employees with general workstation issues Administering Xyleme business-critical tools such as e-mail, issue tracking, and collaboration Administering internal and external instances of Xyleme software Administering physical and virtual machines running Linux
Location	Western Hemisphere
Requirements	Minimum Requirements The following requirements are mandatory. Resumes not meeting these requirements will not be considered: 2 or more years providing tier 1 and 2 technical support for software applications 2 or more years administrating Linux servers, especially services like IPTables, DNS, SNMP, DHCP, FTP, Nagios, Apache HTTPD, and Tomcat Schedule flexibility to provide support when needed Strong analytical skills, professionalism, and empathy with customers Proactive attitude to solve issues before they become a problem Strong written and verbal communication skills in English Strong organization and attention to detail Energetic, positive, with the ability to bring a “can do” attitude to challenges Ability to work well with peers and managers Other Skills In addition to the minimal required skills listed above, the below are also helpful and will complement your application, but are not required: Experience troubleshooting Java and XML applications Experience administrating JIRA, Confluence, and/or Fisheye Experience with Citrix XenServer 6 Current certification in Linux Administration Resumes that Will Not Be Considered Resumes presented that do not meet the above referenced qualifications will not be considered. Additionally: Candidates with short tenures (1yr or less) at a majority of their recent positions Candidates without very strong written and spoken English Pre-Interview Material Candidates may be asked to provide work samples as well as provide evidence of skills prior to a formal interview.
What we offer	Mature U.S. company with influential international team Flexible working hours Home office (if preferred) work style

Please submit your CV here.